Delivery times vary depending on your location. As we are based in North QLD it usually takes longer for an order to arrive than from a metropolitan area. Excepted times can be from 1 business day to 10 business days. Express Delivery can be organised at an additional cost, please contact us for a quote.
Freight is charged at one amount for each state. There are some items that cannot be purchased under the minimum freight charge for orders. For these items and areas, Party Time will contact and advise the customer regarding the extra charge that will be incurred.
Conditions to this will be cubic weight (quite large items but light in weight, eg pinatas) items ordered, orders that exceed our freight and handling charge and delivery areas that incur an extra surcharge from our freight companies for delivery of orders. Remote areas of Australia are normally affected by this, but not limited to. If these conditions apply to your order, you will be contacted and given the opportunity to pay the extra surcharge or cancel the order and be given a full refund.
Party Time takes no responsibility for any loss or damage to any products once the order has left our warehouse. Party Time will pack fragile products to the best of our ability but take no responsibility for any breakages or damage.
The customer is responsible for any extra charges that the freight company imposes on Party Time before, during or after the delivery of the goods. This can include but not limited to redelivery if no-one is home, redelivery to a different address or redelivery if the address is incorrect.
Your order may be left at your address if you are not home. If this occurs Party Time and our freight courier does not accept any responsibility for any theft, damage or loss on any order. Your order will not be left at your address if you specifically tell us so. Leaving your order at your address if you are not home is at the complete discretion of our freight courier.
Whilst all care is taken Party Time cannot guarantee any delivery times. All delivery time estimates are provided by our couriers. If you are unsure how fast your order will arrive, please contact us.