Frequently Asked Questions About Party Time
Address
Shop 17, Building I,
Domain Central,
Townsville QLD 4810
Phone: (07) 4728 5500
Fax: (07) 4728 5503
Email: info@partytimeonline.com.au
Customer Contract
Party Time will email confirmation of the items you have purchased. If any articles are out of stock you will be notified immediately and the purchase of that article either cancelled or put on back order. If placed on back order you will be advised before goods are charged or dispatched. Alternatively if a like substitute is available, you will be notified of the availability of that product. Party Time will provide an itemised tax invoice of goods, and all prices quoted are GST inclusive. Goods will be delivered within 2 - 7 working days depending on postcode area.
Returns Policy
Goods found to have a manufacturing defect will be replaced, however the Management of Party Time reserve the right to refuse to refund should you change your mind. Claims for faulty stock should be reported to Party Time within 3 days of the receipt of the goods and all claims must be approved prior to the return of the product, along with a copy of the invoice. For hygienic reasons, no refund can be given on costumes, wigs, hats, masks, jewellery or any article which can be worn. No refund will be given on Seasonal Products after the end of that particular season, nor will part packages be accepted for return. No refund will be given on delivery costs or costs incurred by the customer in return of the goods. Party Time will not accept responsibility for, nor refund the cost of goods that do not arrive in the condition that they were sold.
Payments
Credit card payment of goods will be processed at the time of ordering online, or within 1 working day. If a customer places a phone order or faxes an order, goods will be charged to the credit card plus the delivery charge, before the goods are dispatched.
Freight
Freight is charged at one amount for each state. There are some items that cannot be purchased under the minimum freight charge for orders. For these items and areas, Party Time will contact and advise the customer regarding the extra charge that will be incurred. Conditions to this will be cubic weight items ordered, orders that exceed our freight and handling charge and delivery areas that incur an extra surcharge from our freight companies for delivery of orders. Remote areas of Australia are normally affected by this, but not limited to. A surcharge will also apply to items that are quite large in size but light in weight. If these conditions apply to your order, you will be contacted and given the opportunity to pay the extra surcharge or cancel the order and be given a full refund.
Items unavailable or no longer available
Items that are unable to be supplied with the original order, the customer will be advised on the unavailability of items and will be given the opportunity to choose another item, place the items on backorder, hold the order and send the complete order when the items are available or cancel the item from the order. If the items are placed on backorder, and the original order has been shipped, a freight charge for the backorder items will be charged to the customer for delivery. From time to time, items become no longer available by suppliers or are no longer stocked by Party Time. In these instances, the customer will be notified and given the opportunity to change the item selection and pay the difference or cancel the item from the order. If the customer chooses to cancel the item, a full refund for the item will be given.
Typographical Errors
In the event that a Party Time product is mistakenly listed at an incorrect price, Party Time reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Party Time reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Party Time shall issue a credit to your credit card account in the amount of the incorrect price.
